State Tested Nursing Assistant (STNA) Practice Exam

Which of the following is a proper way to communicate with a resident who has hearing difficulties?

1. Speak extremely loudly to get their attention.

2. Use visual aids and gestures.

3. Avoid eye contact to reduce distractions.

4. Speak rapidly to cover more information.

The correct answer is: Use visual aids and gestures.

Using visual aids and gestures is an effective method of communication with residents who have hearing difficulties because it engages other senses to enhance understanding. When verbal communication is challenging, incorporating visual cues—such as pictures, written instructions, or demonstration—can significantly aid in conveying the message clearly. Gestures can also help to supplement spoken words, as they can illustrate concepts and provide context. Visual communication strategies help to bridge the gap that may be caused by hearing impairments, allowing for more inclusive and effective interactions. This approach also promotes a more relaxed environment, where the resident is likely to feel more engaged and less frustrated than if presented with other less effective communication strategies.